Lekker Apps (Pty) Ltd
Effective Date: 02 March 2026
1. Overview
Lekker Apps (Pty) Ltd operates digital marketplace platforms that connect customers with independent third-party suppliers.
Refunds are processed in accordance with this policy and applicable South African consumer protection laws.
2. Eligible Refund Scenarios
Refunds may be issued under the following circumstances:
– Order not delivered
– Incorrect order delivered
– Supplier unable to fulfill the order
– Order cancelled within the permitted cancellation window
– Payment processed in error
All refund requests are reviewed on a case-by-case basis.
3. Refund Request Process
To request a refund, customers must:
– Submit a request via the platform or email
– Provide the order reference number
– Provide a clear reason for the refund request
Lekker Apps may contact the supplier to verify the claim before approving the refund.
4. Refund Processing Time
Approved refunds are processed to the original payment method used at checkout.
Typical processing times:
– Card payments: 3–7 business days
– Bank payments: Subject to banking timelines
Processing times may vary depending on the payment provider and financial institution.
5. Non-Refundable Situations
Refunds may not be granted in the following cases:
– Change of mind after order preparation has begun
– Incorrect delivery address provided by the customer
– Delays caused by circumstances beyond the supplier’s control
– Failure to collect an order where collection was agreed
6. Partial Refunds
In certain situations, partial refunds may be granted at the discretion of Lekker Apps where:
– A portion of the order was fulfilled
– Cancellation occurred after preparation began
– Service fees are non-refundable
7. Chargebacks
If a customer initiates a chargeback through their bank, Lekker Apps reserves the right to investigate and provide evidence of transaction authorization.
Fraudulent chargebacks may result in account suspension.
8. Contact Information
For refund-related inquiries, please contact:
Lekker Apps (Pty) Ltd
Cape Town, Western Cape, South Africa
Email: admin@lekkerapps.co.za