Refund Policy

Lekker Apps (Pty) Ltd
Effective Date: 02 March 2026
Last Updated: 10 May 2026

1. Overview

Lekker Apps (Pty) Ltd operates digital marketplace platforms that connect customers with independent third-party suppliers.

Refunds are processed in accordance with this policy and applicable South African consumer protection laws.

2. Eligible Refund Scenarios

Refunds may be issued under the following circumstances:

  • Order not delivered
  • Incorrect order delivered
  • Supplier unable to fulfil the order
  • Order cancelled within the permitted cancellation window
  • Payment processed in error

All refund requests are reviewed on a case-by-case basis.

3. Refund Request Process

To request a refund, customers must:

  • Submit a request via the platform or by email to: admin@lekkerapps.co.za
  • Provide the order reference number
  • Provide a clear reason for the refund request

Lekker Apps may contact the supplier to verify the claim before approving the refund.

4. Refund Processing Time

Approved refunds are processed to the original payment method used at checkout.

Typical processing times:

  • Card payments: 3–7 business days
  • Bank payments: Subject to banking timelines

Processing times may vary depending on the payment provider and financial institution.

5. Non-Refundable Situations

Refunds may not be granted in certain circumstances, including but not limited to:

  • Change of mind after order preparation or fulfilment has begun
  • Incorrect delivery address provided by the customer
  • Delays caused by circumstances beyond the supplier’s control
  • Failure to collect an order where collection was agreed

Refund eligibility is determined on a case-by-case basis, taking into account the specific circumstances of each order.

Lekker Apps (Pty) Ltd reserves the right to decline refund requests where the request does not meet the criteria outlined in this policy.

6. Partial Refunds

In certain situations, partial refunds may be granted at the discretion of Lekker Apps, including where:

  • A portion of the order was fulfilled
  • Cancellation occurred after preparation or fulfilment began
  • Service or platform fees are non-refundable

7. Chargebacks

If a customer initiates a chargeback through their bank or payment provider, Lekker Apps reserves the right to:

  • Investigate the transaction
  • Provide evidence of authorization and order fulfilment
  • Dispute invalid or fraudulent chargebacks

Fraudulent or abusive chargebacks may result in account suspension or termination.

8. Related Policies

This Refund Policy should be read together with our other policies:

9. Contact Information

For refund-related inquiries, please contact:

Lekker Apps (Pty) Ltd
Cape Town, Western Cape, South Africa
Email: admin@lekkerapps.co.za

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