Lekker Apps (Pty) Ltd
Effective Date: 02 March 2026
1. Overview
Lekker Apps (Pty) Ltd operates digital marketplace platforms that connect customers with independent third-party suppliers.
This Cancellation Policy outlines the conditions under which orders may be cancelled.
2. Customer Cancellations
Customers may cancel an order under the following conditions:
– Before the supplier has accepted the order (full refund).
– Within the permitted cancellation window, where applicable.
Once an order has been accepted and preparation or fulfillment has begun, cancellation may not be possible or may result in a partial refund.
3. Supplier Cancellations
If a supplier cancels an order due to unavailability, operational issues, or other valid reasons:
– The customer will receive a full refund.
– Where possible, an alternative supplier may be offered.
4. Late Cancellations
Late cancellations may occur when:
– The order is already prepared or dispatched.
– Delivery is in progress.
In such cases, refunds may not be granted or may be partially refunded at the discretion of Lekker Apps.
5. Failed Collections
If an order is placed for collection and the customer fails to collect within the agreed time:
– The order may be considered fulfilled.
– Refunds may not be granted.
6. Exceptional Circumstances
In cases involving force majeure events, system errors, or payment issues, Lekker Apps reserves the right to review cancellations on a case-by-case basis.
7. Changes to Orders
Modifications to orders after confirmation are not guaranteed and are subject to supplier approval.
8. Contact Information
For cancellation-related inquiries, please contact:
Lekker Apps (Pty) Ltd
Cape Town, Western Cape, South Africa
Email: admin@lekkerapps.co.za